FAQs

There are several ways to request an appointment:

• Fill out a Request Appointment Form online.
• If you are an existing patient, you can log in to your Patient Portal account and select “Appointments.”
• Call your provider’s office to speak with a member of our team. Find the desired phone number by searching for your provider’s name here.

The Patient Portal allows you to access your health records, pay your bill, fill out forms before coming in, confirm normal test results, double-check appointment dates/times, and more. Enroll now.

If you need to cancel or reschedule your appointment, we ask that you call your provider’s office to let them know in advance. Your provider may have additional guidelines regarding cancellation. Please find your provider’s office here.

If you have insurance, please bring a copy of your insurance card to each visit. We will submit the claim to the insurance company on your behalf, but please be prepared to pay your co-pay and any deductible on the day your visit.  After we receive payment from your insurance carrier, any additional amount determined by your insurance company to be your responsibility will be billed to you.

Plan to arrive 30 minutes prior to your appointment to complete your check-in paperwork, or check-in online on our patient-friendly portal. An email notification will be sent to you within 24 to 48 hours of your appointment. Please answer and update all your health history, demographics, current insurance information, and leave a required credit card on file.

Our patient portal makes it fast and easy for you to be notified of your test results. Please click here to in enroll for the patient portal so you may retrieve your lab results directly from the portal.

Medical forms can be found either be found on the patient portal, or on your provider’s office page.

Genesis OBGYN makes it easy for patients to pay for medical care by offering secure, online bill payment through our patient portal. It’s very easy to set up a portal account.

The cost for your visit will be determined, based on the specifics of the care and services provided. Your insurance carrier may pay for all or part of the care provided, however, you are primarily and ultimately responsible for payment on all the services you receive.

If you have questions regarding your bill, please contact our provider's office, or send a message through the Patient Portal.

Genesis OBGYN prides itself in providing care to as many members of the community as possible. Therefore, we work very hard to contract with all insurance plans. Each of our locations provides a list of insurances they accept.

Some of our offices accept patients without insurance. Please call your provider’s office before your visit and let them know why you are coming in; they can ESTIMATE the cost of your visit. We cannot guarantee any fees until after you have had your appointment. Payment is expected at the time of service.

These terms refer to the balance your insurance states as your responsibility, per the insurance contract you renew each year.

• Deductibles are paid by the member and must be reached each year before insurance pays any of your cost. Each family member usually has a separate deductible.
• Co-Payments are smaller amounts paid by the member, each time you visit the doctor or use any medical service.
• Co-insurance requires you to pay a percentage of your visit fee.
• Maximum out-of-pocket expense is the most you will have to pay before your insurance begins to pay 100%.

Please contact your pharmacy to request a refill. The pharmacy will take your information and fax a refill request to us for review and approval. Every effort will be made to approve your request the same day it is received. Prescription refills are filled only during office hours when the physician and nurse have access to your medical record. Requests received after normal business hours will be acted upon during the next business day.

If you have additional questions, please contact our provider’s office.